CUSTOMER SERVICE

Terms of Service

  • General:
    Last update: December 2018
    MADEKIND is an Online-Shop. In the following ‘Terms of Service’ you can find important information about the use and shopping in our shop.

    Please read the Terms of Service carefully before using the website and placing an order. By using any part of the site and/or placing an order for products from us, you signify that your are 18 years or older and that you agree to be bound by these Terms of Service. If you do not agree to these Terms of Service, please do not use this website or place an order.

    The Terms of Service can be modified or changed from time to time. However, only the version of the Conditions, which was published at the time of your order, is valid. For this reason, we encourage you to review these Terms and Conditions whenever you use the website.

    Throughout the site, the terms “we”, “us” and “our” refer to MADEKIND with “you” we refer to the user of the website or the customer of our shop.
    This website is operated by MADEKIND, shop owner Mia Sophie Forsch.

    The Shop is based in Landsbergstraße 28, 50678 Cologne, Germany.
    MADEKIND offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
  • Products offered on this website:
    The presentation and information of the products in this shop do not constitute a binding offer to sell the presented products on the website.
    It merely presents an online catalog. We take big care to represent the colors, the design and fabrics of our products, which are displayed in the shop, as accurately as possible. Please note that because the colors of the products you will see on the website depend on your monitor/screen so we cannot guarantee that the display of color is accurate. Some colors may vary slightly.
    The delivery of goods only occur in small amounts and only to end consumers.
    If an item you have ordered is not available any more we are committed to inform you about the unavailabiliy within three days after you placed your order. You get the option of choosing another same kind item or you can cancel your order. If you decide to cancel the order you will receive a refund from us (if you already payed for the item). We would also be happy to offer you other alternatives.
  • Cart:
    The cart contains the goods that you have selected while visiting / shopping at www.madekind.de/en or www.madekind.de. The products in the cart will remain so long until you buy them or remove them from the cart. They will also stay in there when you leave the shop. Please note that when you leave the shop, your goods in your shopping cart are not reserved and other customers have the opportunity to purchase these products in the meantime.
  • Payment:
    Before the order can be delivered to you, it must be paid fully. You can choose to pay via PayPal (including the payment option via credit card / direct debit) or credit transfer (advanced payment).

Payment via PayPal:
You pay directly through your PayPal account. After placing your order, you will be directed to PayPal for paying. Our payment partner Paypal also offers to purchase the products from our online shop via credit card or direct debit. We transfer the payment claim to PayPal and PayPal will collect this in its own name. However, we remain your contract and contact person.

Payment via direct bank transfer:
After the order process, you have the option of transferring the total amount including shipping costs to our account. If you choose this payment method, you will be provided with the required data in the confirmation e-mail after completing the order. Please use the order number as the purpose of the transfer. From the time of ordering you have 14 days to transfer the invoice amount to our account. The goods remain reserved (maximum 14 days).

  • Prices:
    Our prices are Euro (€) prices and include VAT. Prices quoted exclude delivery costs wich are added to the total cost of the order during the order process in the cart.
  • Coupons / gift voucher:
    Occasionally we offer certain promotions, in which corresponding coupons or promotional codes are published.
    Please make sure you are using the right code at checkout. If the coupon is valid, the deduction appears in the payment. Only one code is allowed per order. An action code can not be taken into account after completing an order.
  • Shipping costs:
    Shipping costs are calculated individually in your shopping cart. The costs are based on the weight of the order.
  • Shipping:
    Once your order has been confirmed, we will do our best to ship your goods within 72 hours.
Shipping takes approximately 2-5 days inside Germany, 4-10 days for Europe and 5-14 days outside Europe.
Please keep in mind this timeframe when placing an order for a particular event.
These are indicative timeframes, which are specified in terms of working days, and do not include processing time (up to 72 hours), as well as any occasional delay that may be caused by weather, strikes, or airport customs.

You are keen on finding out where your order is right now?
Then send us a mail with your order number # and we will get back to you with the status or directly with the tracking-number.

  • Reservation of proprietary rights:
    Until we received the full payment the goods remain our property.
  • Contract creation:
    The final contract is in German and English. Once you have placed an order, we will send you an order acknowledgement mail with details about your order. This is not an acceptance or an order confirmation. The contract between us is not complete until you receive a confirmation email.
  • Enforcement of Terms of Service
    These Terms of Service, and any dispute or claim shall be governed according to German Law

Return Policy

Right of withdrawal 

You have the right to withdraw your contract within 30 days without details to your reasoning.

The cancellation period is 30 days and begins on the day that you, or a third party person designated by you, who is not the carrier, recieve the delivered goods. In order to make use of your right of withdrawal, you must officially inform MADEKIND about the cancellation of the contract via email or letter (service@madekind.de / MADEKIND, Landsbergstraße 28, 50678 Germany). Here are all important steps for a revocation: Revocation. It is sufficiant to withdraw your binding contract when you inform us within the 14 day cancellation period.

Cancellation consequences

When you cancel the contract we agree to repay all your payments we received from you for the items, including their shipping (except for the additional costs arising from the fact that you have chosen a different method of delivery than the one offered by us, the cheapest shipping) immediately and you will receive the payment latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us.
The repayment will be transfered via the same payment method you have used in the original transaction, unless we expressly agreed to a different method.
If a different method is requested, this has to be agreed on with MADEKIND and you will be charged any additional costs. In any case you will be charged fees because of this repayment.

You have to ship or deliver the goods directly and in any event not later than fourteen days from the date on which you informed us about the cancellation of this contract to MADEKIND, Mia Sophie Forsch, Landsbergstraße 28, 50678 Cologne, Germany. The time limit is met when you send the goods before the deadline of fourteen days.

We do not refund or pay the costs for the cancellation delivery back to MADEKIND. 

The repayment can be postponed, till we receive the delivered goods back or you send us a document showing that you have shipped the goods back, whichever we get first. You will only be made liable for the value of the goods if it is proven that you are responsible for the negligant, careless handling of the delivery back to MADEKIND.