CUSTOMER SERVICE

The new EU Data Protection Regulation from May 2018

In May 2018, we will update our privacy policy to help understand what data we store and why.

We are making these changes as the Basic Data Protection Regulation (GDPR) carries into effect in the European Union. This regulation will effect the data protection laws in Europe and clarify the rules on how companies should transparently describe their data processing processes.

Furthermore, we have made some changes to protect your data and privacy.

It does not change your current settings or how your data is processed. We’ve just improved the information about our procedures and explain what you have to do to update, manage, export and delete your data.

Privacy Policy

Data Protection

The operators of this site (https://www.madekind.de/en) are committed to protecting your personal data very seriously. We treat your personal data confidentially and in accordance with the legal data protection regulations.

We would like to inform you transparently and honestly about the processing of your data with the help of this privacy statement.

Responsible for your personal data

The company MADEKIND bears the responsibility for your personal data in accordance with the applicable data protection law.
MADEKIND, Landsbergstraße 28, 50678 Cologne, Germany
+49 (0) 176 86091440 / shop@madekind.de

Tax No .: 21650503334
VAT ID: DE303264340

Updating our privacy policy:

Our privacy policy may change from time to time. The latest version of the privacy policy is always available on our website. We will notify you of any material changes to the privacy policy, such as the purpose for the use of your personal information, the responsible person for data processing or your rights.

The use of our website is usually possible without providing personal information. As far as on our sides personal data (for example name, address or E-Mail addresses) are raised, this takes place, as far as possible, always on optional basis. This data will not be disclosed to third parties without your explicit consent.
By default, our open source software does not collect personally identifiable information about users and only collects the information that appears in the profile of a registered user.

Server log files

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

 

  • Browser type / browser version
  • used operating system
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request

These data can not be assigned to specific persons. A merge of this data with other data sources will not be done. We reserve the right to check this data retrospectively, if we become aware of specific indications for illegal use.

Registration on this website

You can register on our website to use additional features on the site. We only use the data entered for the purpose of using the respective offer or service for which you have registered.

For important changes such as the scope of the offer or in case of technical changes, we use the e-mail address given at the registration to inform you in this way.

The legal basis for the processing

For each specific processing of personal information we collect, we will inform you whether the provision of personal information is required by law or required for the conclusion of the contract. We also indicate whether you are required to provide personal information and what the consequences are if you do not provide them.

Information, corrections, cancellation, blocking

At any time you have the right to free information about your stored personal data, their origin and recipient and the purpose of the data processing and a right to correct, block or delete this data. Furthermore, you can exercise your right of objection at any time without stating any reasons and modify or revoke the given declaration of consent with effect for the future. You can submit the cancellation either by post, by e-mail or by fax to the contracting party. You will incur no other costs than the postage costs or the transmission costs according to the existing base rates.

Which rights you have

Right to information: You have the right to request information about your personal data stored by us at any time. You can ask MADEKIND to send you your personal data by e-mail

Transferability: If MADEKIND automatically processes your personal information with your consent or by agreement, you have the right to request a copy of your information in a structured, common and machine-readable format that will be sent to you or another party. This only applies to the personal information you have provided to us.

Right to correction: You have the right to request the correction of your personal data if it is incorrect.
This includes the right to have incomplete personal data added to it. If you have a user account, you can edit your personal information on the account page.

Right to delete: You have the right to have your personal data processed by MADEKIND deleted at any time, except in the following cases:
– You are in contact with customer service to clarify a matter
– You have placed an order that has not yet been / partially shipped
– You have open payments with MADEKIND, regardless of payment method
– If you have misused or suspected misuse of our Services in the past four years
– If you have made any purchases, we will retain your personal information relating to your transaction in accordance with the accounting rules

Right to refuse direct mail: You have the right to refuse direct mail. This also applies to profiling analyzes for direct marketing purposes. Here are ways to reject direct mail:
– according to the instructions below in the promotional e-mail
– by changing the settings of your MADEKIND account

Right to Restriction: You have the right to request that MADEKIND restrict the processing of your personal data in the following circumstances:
– If you object to processing for a legitimate interest of MADEKIND, MADEKIND restricts all processing of that data until the legitimate interest is determined
– If you wish to inform us that your personal information is false, MADEKIND must limit the entire processing of the data until it is clear whether the personal data is actually wrong
– If the processing is unlawful, you can object to the deletion of personal data and instead demand the restriction of the use of your personal data
– If MADEKIND no longer needs the personal data, but these are required so that you can defend your legal rights

Contradiction advertising emails

The use of published in the context of the imprint obligation contact information for sending unsolicited advertising and information materials is hereby rejected. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, for example through spam e-mails.

Newsletter data

If you would like to receive the newsletter offered on the website, we need an e-mail address from you as well as information that allows us to verify that you are the owner of the specified e-mail address and that you agree to receive the newsletter, further data is not collected. We use this data exclusively for the delivery of the requested information and do not pass it on to third parties.

The granted consent to the storage of the data, the e-mail address and their use for sending the newsletter can be revoked at any time. When subscribing or sending the newsletter, we point out that you can unsubscribe from the newsletter.

How to use your right

We take data protection very seriously.
Please write to us anytime at service@madekind.de

Right to lodge a complaint with a regulatory authority

If you believe that MADEKIND does not process your personal data correctly, please contact us. You also have the right to file a complaint with a regulatory agency.

DATA PROTECTION ON ONLINE PURCHASE (customer and contract data)

Why we use your personal information

We use your personal information to process your purchase online at MADEKIND: for editing, sending notifications of delivery status, or notifying you of any problems with your order. We use your personal data to process your payment.

We collect, process and use personal data only insofar as they are necessary for the establishment, content or modification of the legal relationship (inventory data). We only collect, process and use personal data on the use of our Internet pages (user data) insofar as this is necessary in order to enable or bill the user for the use of the service.

What personal data we collect

We process the following categories of personal data:

Contact details (name, address, e-mail address and telephone number)
Payment Information
Ordering Information

If you have a user account, we will also process your following personal information that you provided in connection with the account:

User name
Contact details (name, address, e-mail address and telephone number)
purchase history

Who has access to your personal data (data transmission at the conclusion of the contract)

The transfer of personal data to third parties serves only to provide the above services, ie. H. to mail order software responsible for the processing of the order, for the dispatch of order confirmations, storage and distribution providers in connection with the delivery of your order and to the commissioned with the payment transaction bank. Note that many of these recipients have their own right or duty to process your personal information.
A further transmission of the data does not take place or only if you have expressly consented to the transmission.
A transfer of your data to third parties without explicit consent for purposes such as advertising is not.

Legal basis for collection and storage of data

The processing of your personal data is a prerequisite for MADEKIND for the processing and delivery of the order to you.

As long as we store your data

We retain your information as long as you are an active customer.

COMMENTS

Comment function and customer rating

On our website, we offer you the opportunity to leave comments / ratings on the individual articles or products.
This saves the IP address of the author / subscriber.
This storage takes place for our security in the event that the author intervenes in this by his comment in rights of third parties and / or illegal content is sold. Thus, there is a self-interest on our part of the stored data of the author, especially since we may be prosecuted for such violations.
We also collect the data displayed in the comment form, the visitor’s IP address, and the user-agent string (which identifies the browser) to help detect spam.
A passing on to third does not take place. A comparison of the data collected with data, which may be collected by other components of our site, is also not done.

CONTACT FORM

If you send us inquiries via contact form, your details from the inquiry form including the contact details you provided there will be stored for the purpose of processing the request and in case of follow-up questions. We will not share this information without your consent.

Submitted contact forms are stored for customer service for a certain period of time. We do not use this data for marketing purposes.

COOKIES

The website partly uses so-called cookies. Cookies do not harm your computer and contain no viruses. Cookies serve to make our offer more user-friendly, effective and secure. A cookie is a small text file that is stored on your computer or mobile device and retrieved later by the user. If you use our website services, we assume that you agree with the use of such cookies.

How we use cookies

When you post a comment on our website, it may be a consent to save your name, email address and website in cookies. This is a convenience feature so you do not have to re-enter all this data if you write another comment.
These cookies are stored for one year.

If you have an account and you sign up for this site, we will set a temporary cookie to see if your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.

When you edit or publish an article, an additional cookie is saved in your browser. This cookie contains no personal data and only refers to the post ID of the item you have just edited.
The cookie expires after one day.

Who has access to the data

The disclosure of data to third parties serves only to provide the above services, ie. H. Analysis tool for creating statistics to optimize our website and provide relevant material.
Some third-party cookies are stored by services that appear on our pages, but over which we have no control. They are filed by social media providers using Twitter, Facebook and Vimeo and are related to the ability for users to share content on this site, as indicated by their icon. We also use third-party cookies that track your activity across various websites / channels to offer you products and services.

How long we save your data

Most of the cookies we use are so-called “session cookies”. They will be deleted automatically at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you will be informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for specific cases or in general, and enable the automatic deletion of cookies when closing the browser. You will find information on how to use cookies and how to delete them in your browser under “Help”. Disabling cookies may limit the functionality of this website.

EMBEDDED CONTENT FROM OTHER WEBSITES

Posts on this site may contain embedded content (eg videos, pictures, posts, etc.). Embedded content from other websites behave just as if the visitor had visited the other website. These websites may collect information about you, use cookies, embed additional third-party tracking services, and record your interaction with this embedded content, including your interaction with the embedded content if you have an account and are logged in to this website.

Privacy Policy for the use of WordPress.com Stats

This website uses WordPress.com Stats, a visitor traffic statistics tool operated by Automattic Inc., 60 29th Street # 343, San Francisco, CA 94110-4929, USA, using Quantcast Inc., 201 3rd tracking technology St, Floor 2, San Francisco, CA 94103-3153, USA. WordPress.com-Stats uses so-called “cookies”, text files that are stored on your computer and that allow an analysis of the use of the website by you. The information generated by the cookie about your use of this website is stored on a server in the USA. The IP address is anonymized immediately after processing and prior to its storage. You may refuse the use of cookies by selecting the appropriate settings on your browser software; However, we point out that in this case, you may not be able to use all the features of this website in full. You can object to the collection and use of the data by Quantcast with effect for the future, by placing an opt-out cookie in your browser by clicking on the link “Click here to opt-out”: http: / /www.quantcast.com/opt-out. If you delete all cookies on your computer, you must set the opt-out cookie again.

Privacy Policy for the use of Facebook plugins
(Like-Button)

On our pages plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated. The Facebook plugins can be recognized by the Facebook logo or the “Like-Button” (“Like”) on our site. An overview of the Facebook plugins can be found here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, the plugin establishes a direct connection between your browser and the Facebook server. Facebook receives the information that you have visited our site with your IP address. If you click on the Facebook “Like-Button” while you are logged in to your Facebook account, you can link the contents of our pages to your Facebook profile. As a result, Facebook can assign the visit to our pages to your user account. We point out that we as the provider of the pages are not aware of the content of the data transmitted and their use by Facebook. More information can be found in the Facebook privacy policy at http://de-de.facebook.com/policy.php.

If you do not want Facebook to associate your visit to our pages with your Facebook user account, please log out of your Facebook user account.

Privacy Policy for the use of Instagram

Functions of the service Instagram are integrated on our sides. These features are provided by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, United States. If you are logged in to your Instagram account, you can link the contents of our pages with your Instagram profile by clicking on the Instagram button. This allows Instagram to associate the visit to our pages with your user account. We point out that we as the provider of the pages do not receive knowledge of the content of the transmitted data and their use by Instagram.

For more information, see the Instagram Privacy Policy: http://instagram.com/about/legal/privacy/

Privacy Policy for the use of Pinterest

On our site we use social plugins from the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you visit a page that contains such a plugin, your browser connects directly to the servers of Pinterest. The plugin transmits protocol data to the server of Pinterest in the USA. This log data may include your IP address, the address of the websites visited, which also includes Pinterest features, browser type and settings, date and time of the request, how you use Pinterest, and cookies.

For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your related rights and ways to protect your privacy, please refer to the privacy policy of Pinterest: https://about.pinterest.com/en/privacy-policy

Privacy policy for the use of Tumblr

Our pages use buttons of the service Tumblr. Provider is Tumblr, Inc., 35 East 21st St, 10th Floor, New York, NY 10010, USA. These buttons allow you to share a post or page with Tumblr or to follow the provider on Tumblr. When you visit one of our websites using the Tumblr button, the browser establishes a direct connection to the Tumblr servers. We have no control over the amount of data that Tumblr collects and transmits using this plugin. According to the current state, the IP address of the user and the URL of the respective website are transmitted.

Further information can be found in the Tumblr privacy policy at http://www.tumblr.com/policy/en/privacy.

Privacy Policy for the use of Twitter

Functions of the Twitter service are integrated on our sites. These features are available through Twitter Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” feature, the websites you visit are linked to your Twitter account and shared with other users. This data is also transmitted to Twitter. We point out that we as the provider of the pages are not aware of the content of the transmitted data and their use by Twitter. For more information, see the Twitter Privacy Policy at http://twitter.com/privacy.

You can change your privacy settings on Twitter in the account settings at http://twitter.com/account/settings.

HOW WE PROTECT YOUR DATA

MADEKIND uses SSL encryption technology

We point out that data transmission over the Internet (for example, to Internet account points, even with SSL encryption or by e-mail communication) may have security gaps. A complete protection of the data from access by third parties is not possible.